A comprehensive view to uncover value and ensure the right match.
Understand constraints and opportunities at every distance.
Fast, frequent, low-cost.
Balanced cost, capacity, and timing.
Specialized assets, higher cost, strategic value.
Right resources for real needs.
Smarter routes, lower emissions.
Less waste, more efficiency.
Stronger outcomes for communities.
The pillars that power our operating model.
These enablers work together as an integrated system—not as sequential steps—to create measurable impact for people, communities, and the planet.
These enablers operate in concert, continuously reinforcing one another.
People and communities remain at the center of every decision and action.
Ethics, equity, transparency, and trust guide how we operate.
Integrated enablers create exponential impact—not isolated activity.
We measure what matters.
Our metrics capture enterprise value and human well-being—proving impact, improving performance, and driving continuous improvement.
Number of nonprofits connected to the ecosystem.
Communities receiving resources and support.
Successful matches between supply and need.
Total retail value of resources repurposed, shared, or recovered.
Cost savings achieved through reuse and efficiency.
Miles, trips, and capacity leveraged for mission impact.
Tons of materials kept out of landfills and incinerators.
Volunteer hours, skills, and operational support activated.
Businesses and partners actively engaged in the model.
People who receive resources and services that improve their quality of life.
Measure reductions in hardship, instability, and unmet essential needs.
Improvements in health, safety, education, and opportunity for individuals and families.
A composite well-being measure (WELLBY) that captures multi-dimensional human impact.
Real impact. Real numbers. Real change. We measure success by the value we recover and the lives we improve.
We measure both enterprise value and human well-being.
Health + dignity + stability from a more-resilient lives improved
More lives impacted + skills enabled
Strengthened systems and community resilience built
Enterprise + Social + Human value (outcomes)
Real impact. Real numbers. Real change.
Downloadable framework documents and articles.
The strategy deck: Reshape Demand • Match + Mobilize • Reshape Supply.
REQUEST A COPYThe demand side of the Second Supply Chain™, by Steven W. Robinson.
REQUEST A COPYThe supply side of the Second Supply Chain™, by Steven W. Robinson.
REQUEST A COPY